When shopping around make sure your getting the full story and not just an hourly rate. Accreditations and professionalism can vary greatly across the industry.

When selecting a service organisation to work with we recommend that you interview the candidates and ask for reference customers. At Excelan we have a legacy of happy customers ready to recommend our services.

We structure our offering around one of several convenient support plans depending on your specific requirements.

Would you prefer to to know in advance what your IT support costs will be? Excelan's Site Maintenance Plan offers a per user based price package that allows you to plan your budget around the number of staff you have.

The Site Maintenance Plan includes most of the usual tasks that you would expect to have done by a full time IT Administrator. It includes unlimited access to technical assistance during business hours via our helpdesk facility or on-site if required. Apart from day to day user support the plan also covers new system deployments and upgrades as well as monitoring your systems and proactivley managing them. Customers on this plan also recieve favourable rates on any out-of-hours work that needs to be undertaken.

Our Site Maintenance Plan offers:-

	Regular preventative maintenance on your core infrastructure;
	Un-timed access to technical support during business hours as well as Significant Discounts off out-of-hours service charges;
	A primary and backup industry accredited engineer familiar with your site;
	Periodic quality audits of your site;
	Telephone and email support;
	Web based job logging and tracking;
	Remote support and administration when required.

If you are tired of paying buy the hour then ask us about our Site Maintenence Plan.

Excelan offers volume pricing plans for customers with larger requirements who still prefer to pay on an hourly basis. If your average needs are large enough, but difficuly to predict, our Enterprise Retainer Plan can lock in a volume rate that is available as and when you need our services.

Our Ad-hoc support plan gives access to industry accredited engineers with out making any long term commitment. The service is classic “pay for what you use” with no bells and whistles. This service is most suitable for:-

	A technical report or opinion on the suitability of a certain technology for your business;
	Audits of software, hardware or both;
	Other irregular support requirements.

This is a great way to get to know Excelan and determine if we are the right support organisation for your business.

Do you have a project coming up that is going to require more than just casual support? Whatever your project we have the bundle for you! By buying a block of sixty hours you get all of the following advantages:

	Up to 12 bonus hours free of charge when you finish your prepaid block;
	The same easy ad hoc access to Excelan engineers;
	Easy management of your budget ahead of time.

Does your core business run all day every day? All our plans allow you to schedule an engineer for out of hours support. However only NightWatch offers unscheduled access to an engineer 24 x 7.

Don’t get caught short. If you need certainty that your systems can be supported around the clock then ask about our NightWatch service.