IN THIS SECTION:
Hitchcock & Associates
We're communicating with clients all over the world, 24 hours a day. Excelan gives us a very stable IT platform, which is critical to the success of our business. I've always found them to be proactive rather than reactive. They're in here on a regular basis, checking our systems to see that everything is running smoothly. If there's a problem coming down the track, because our servers are getting too full or our software licenses are running out, they let us know.
Because we're ahead of the curve all the time, there are very few situations where Excelan needs to be reactive. But when things do happen, they're on to it in no time. They're always accessible, and they own the problem. They put in the hard yards to get us back up quickly.
I also appreciate that they're not in the business of trying to sell us things: more expensive hardware and more expensive software. We trust them. Excelan quickly understands what our business needs, and have provided reliable service for years now.
We always have the same engineer working on our IT. He knows our system inside out, every nook and cranny. He knows all our staff on first name terms. We just see him as being one of our team.
- Cecil Bass, Managing Director, Hitchcock & Associates, Migration Agents
L.J. Hooker Double Bay
Excelan really just do everything for us. From our server to setting up new machines, to printers , anything to do with computers, they take care of. We can concentrate on our core business.
We sell and rent properties, so a lot of our sales enquiries come via the internet. It'd be a dreadful thing if our email was down, so if there's ever a problem, Excelan is on to it straight away. They just take the stress away from us.
One Friday, we had an issue with one of our computers, so I called Svend and left him a message. Sure enough, an hour later he was here at our office. No matter what issue we have, they're always here for us. They just say "Leave it with us. Don't worry, we'll sort it out."
Excelan knows our business inside out. They know how it runs, and we're comfortable leaving our IT in their capable hands.
- Maria Koutsakis, Office Manager, LJ Hooker Double Bay
